Return Policy:
No Returns or Refunds
To request a refund, contact our customer service team by writing to us at hello@50shadesofpinkco.com 48 hours of delivery.
Please make sure your item(s) meet our criteria below.
No exceptions allowed.

 

  • Please note: All sales are final, non-cancellable and non-refundable, except as specified. We do not accept returns of products.
  • You are entitled to a refund in the event that the product arrives damaged. In the event that your claim is justified, the purchase price and the shipping costs will be refunded. To request a refund, contact our customer service team by writing to us at hello@50shadesofpinkco.com 48 hours of delivery.
  • We may request photos of the product and a copy of your confirmation email.
  • We accept exchanges or returns for a complete refund for an item that meets allowed criteria.
  • Please email our Team once you decide you want an exchange or a refund. 
  • Any refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give this information to our customer service staff when you initiate the return so that we can refund the money directly to your account. 

 

  • Must include in email for refunds: 
  • Full Name
  • Current Address
  • Order number and reason for request 
  • Phone number 
  • Email address 

 

  • We must receive your return within the first 15 days of your order date to be eligible for exchange or a store credit.
  • Colors of products may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. 
  • These situations do not qualify as defects and the buyer will pay return shipping if a return is attempted.
  • We recommend using a shipping method that provides a tracking number for your reference.
  • Please allow 3-7 business days for us to receive your return, and 5-7 business days for our return department to process your exchange or store credit.
  • If approved for a return, an exchange or store credit code will be emailed to the email address on file and applied to your account with us within 5-7 business days after we receive the returned item.

Return requirements:
    • Item is damaged
    • Item is defective 
    • Must provide photos of damaged items and description 
    • Include your package slip with the return 
    • Include your order number and confirmation email 
  • Returns sent after a 15 day period will be denied and no exchanges or store credit will be issued.
  • All sale items are final and cannot be returned.
  • Returns or exchanges before 15 days will be accepted and that are eligible. 
  • If items are sent back past the return policy period, the customer is responsible for return postage no exceptions.

Can I make a return past the 15 day period for store credit?
Unfortunately we cannot accept items past the 15 day return policy for store credit. If items are returned past this period the customer will be required to pay a $10 shipping charge to have the items sent back to the customer.


    Returns:
    If you wish to return or exchange your item that is damaged or defective, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue an item exchange or store credit. You may then place an order for the desired item. If you have any questions please email us at hello@50shadesofpinkco.com and it will be our pleasure to assist with any concerns!

    • Please note: Orders CANNOT be changed, modified, or canceled after checkout!
    • If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at hello@50shadesofpinkco.com for assistance!
    • Due to our limited quantities and high demand of our products, before making an exchange claim please be sure we have the item in stock for an exchange. Otherwise you will be granted a store credit to purchase a different desired item. Returned damaged or defective item will be processed for an EXCHANGE, STORE CREDIT OR FULL REFUND!

    • We recommend purchasing the correct desired item first, and then shipping back the returned product so that you do not miss out on the item.

     

    Damaged, Defects or Problems With Your Order?

    • If you have received an item with any problems or defects, please contact us within 48 hours to inform us of the issue. If we are not notified within 48 hours of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
      • We are not responsible for damages caused by improper care or handling.
    • Do we offer return labels?

      We do not offer return labels.

    Send returns to: 

    50 SHADES OF PINK CO.

    ATTN: Returns Department 

    P.O. BOX 8137
    Fort Wayne IN, 46898